01. Free Core Outreach Platform ($0 Software Cost)
Xpoudy provides its core outreach software platform completely free of charge ($0.00). Access to connected inboxes (Google Workspace, Microsoft 365, Custom SMTP/IMAP), autonomous peer-to-peer warmup network, multi-step campaign sequence engine, and unified inbox (Unibox) is offered without monthly subscription tolls or recurring software license fees.
02. Classification of Paid Products as Digital Goods
To support high-volume prospecting workflows, Xpoudy provides optional, on-demand add-on digital consumables and specialized infrastructure:
03. Immediate Consumption & Refund Policy
All paid add-on products and services are classified as intangible digital goods that are immediately provisioned, accessed, and consumed upon purchase. Because verification queries execute instantaneously against upstream mail clusters, lead exports are immediately downloaded or imported, and domain infrastructure incurs irreversible third-party registry costs, all purchases of digital goods and credits are strictly non-refundable and all sales are final.
Except where required by applicable statutory consumer protection law, Xpoudy maintains a strict no-refund policy. We do not provide returns, exchanges, or prorated refunds for remaining or unspent credit balances once purchased.
04. Good-Faith Inquiries & Case Review
If a customer encounters an unexpected technical malfunction or billing discrepancy directly attributable to the platform, they are invited to reach out to our team at support@xpoudy.com within seven (7) calendar days of the transaction.
While our standard baseline policy is strictly non-refundable, our support team may assist your case and review the circumstances. In appropriate situations and strictly on a good-faith basis at our sole discretion, we may provide an exceptional resolution, credit adjustment, or refund. Any single resolution granted in good faith is voluntary and does not constitute a waiver of the baseline policy or establish a precedent for future transactions.
05. Support & Billing Inquiries
Before filing any payment dispute with your bank or payment provider, please contact our support team at support@xpoudy.com so we can investigate and assist your inquiry directly.